The short answer is no, you do not have to use the main dealer for servicing!
Background- The EU Block Exemption legislation means that car manufacturers can’t force a buyer to have their car serviced by their dealership. Plus, if you decide to service your vehicle elsewhere they cannot refuse to honour your new car warranty.
BUT there are some strings. The manufacturer can set a servicing schedule and not following this could result in the warranty being voided.
They can also insist that the garage you use for servicing uses parts of the same or higher spec.
These parts are referred to as OE Parts (Original Equipment). OE refers to an original part, so is often considered to be the best in terms of quality, as the OE part manufacturer must adhere to the original specification of the vehicle manufacturer.
Is that is then?
Not quite. Warranty repairs are slightly different- essentially, as the dealer is paying for the warranty repair, they can have it done in their own garage.
General rule- if you’re paying for it, you can decide!
- Standard servicing can be done at any garage- not just the main dealer.
- Check your servicing follows the schedule set by the manufacturer or dealer (if there is one)
- Make sure your garage is using OE parts and lubricants which are up to standard (check within your warranty info for details)
- Always check your warranty details to make sure you’re following the terms listed.
What about us?
At Jeepers Keepers, we always use OE parts. Plus, any oil we use is the same or a higher standard to that used by most dealerships. So you can have peace of mind knowing that your car is being looked after right.
If you’re not sure, just ask! Give us a call or drop by to discuss your servicing requirements and we’d be happy to answer any questions you’ve got.